baazi Privacy Policy
The security of your personal information is our top priority. This policy explains what information we collect, why we collect it, and how we keep it secure.
This privacy policy applies to all users of the baazi platform. By registering an account on the site, you are considered to have accepted all the terms of this policy. Our Terms and Conditions apply alongside this policy.
1 Introduction and Purpose of This Policy
baazi is an online gaming and betting platform operated for Bangladeshi users. We believe that our members' personal information belongs to them, and it is our responsibility to protect it. Through this privacy policy, we aim to be clear about how your information is used, where it is stored, and what your rights are.
This policy applies across all channels — including the website, mobile application, live chat support, and email communications across all baazi services. By starting to use the site, you are considered to have read and understood this policy.
2 Information We Collect
baazi collects the following types of information:
2.1 Information You Provide Directly
Information you provide when registering an account or using our services includes:
- Full name and date of birth (for age verification — confirming 21+)
- Email address and mobile number
- Chosen username and password (stored in encrypted form)
- National ID or passport details for identity verification
- Payment information required for financial transactions (bKash, Nagad, Rocket, Upay and bank transfer)
2.2 Automatically Collected Information
Some information is collected automatically when you use the site or app:
- IP address and Device ID
- Browser type, operating system, and screen resolution
- Time of site access, pages visited, and navigation patterns
- Cookie and session data (detailed below)
- Gameplay data — bet amounts, win/loss history, bonus usage
2.3 Information Received from Third Parties
For identity verification and fraud prevention, information may sometimes be verified through trusted third-party organisations. This process is carried out in the interest of members' security.
3 Purpose of Using Your Information
baazi uses the information you provide for the following purposes:
- Account management: Registration verification, login security, and identity confirmation.
- Payment processing: Completing deposit and withdrawal transactions and maintaining financial records.
- Customer support: Providing 24/7 live chat and email assistance and resolving complaints.
- Security and fraud prevention: Detecting suspicious activity and keeping accounts secure.
- Bonuses and promotional offers: Delivering relevant offers to eligible members.
- Responsible gaming: Identifying excessive play patterns and providing timely support to members.
- Platform improvement: Analysing user experience to improve service quality.
We never sell your information to advertising agencies. Information is shared with third parties only when it is essential for delivering the service.
4 Data Storage and Security Measures
At baazi, all member data is transmitted using SSL encryption technology and stored on secure servers. Our security framework includes:
- End-to-end encryption of all sensitive data
- Passwords stored using bcrypt hashing — no one can read them directly
- Regular security audits and vulnerability testing
- Two-factor authentication (OTP) option available to all members
- Intrusion Detection System
Data is retained for as long as an account remains active and for as long as necessary to meet legal and financial record-keeping requirements. Even after a request to close an account, some data may need to be retained for a specified period.
5 Sharing Information with Third Parties
We do not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:
5.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay and bank transfer partners), identity verification agencies, and technology service providers receive only the information necessary to complete their assigned tasks. These partners are bound by the same strict data protection standards as we are.
5.2 Legal Obligations
baazi is legally required to provide information in response to court orders, government investigations, or valid requests from law enforcement agencies. In such cases, we make every effort to protect your privacy within the bounds of the law.
5.3 Game Studios and Technology Providers
Evolution, Pragmatic Play Live, JILI, Spribe, and other game providers receive gameplay data only — not personal identity or financial information. This data is used to ensure game security and fairness.
6 Cookie Policy
The baazi website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help the site remember your preferences.
6.1 Essential Cookies
These cookies are essential for the site's core functions — maintaining login sessions, security verification, and saving language preferences. Without them, the site will not work properly.
6.2 Functional Cookies
These cookies are used to remember your preferred game categories, display settings, and other personalised preferences.
6.3 Analytical Cookies
Anonymous statistics are collected to understand which parts of the site are used most. This information is used to improve service quality.
Cookies can be disabled from your browser settings, but doing so may cause some site features to not work properly.
7 Your Rights
As a baazi member, you have the following rights regarding your own information:
- Right to access: You can request to know what information we hold about you.
- Right to correction: You can request that incorrect or outdated information be updated.
- Right to deletion: In certain circumstances you can request that your information be deleted, though due to legal obligations it may not be possible to delete all information immediately.
- Right to restrict processing: You can object to your information being used for specific purposes.
- Opt out of marketing communications: You can unsubscribe from promotional emails or messages at any time.
To exercise any of the above rights, contact the baazi support team via live chat or email. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
8 Protection of Minors' Information
baazi strictly does not provide services to anyone under 21 years of age. Age is verified at registration, and if any account holder is found to be under 21, that account will be closed immediately and the associated information deleted.
If you believe a minor has opened an account on our platform, please notify our support team immediately. In line with our Responsible Gaming Policy, we are always vigilant about protecting minors.
9 International Data Transfers
Some technology service and gaming provider servers may be located outside Bangladesh. In such cases, we ensure that the data transfer is conducted in accordance with international data protection standards and that the receiving party maintains equivalent security measures.
10 Changes to This Policy
baazi may update this privacy policy from time to time. For any significant changes, we will notify members by email or through a platform notification. The date of any change will always be shown at the top of the page as "Last updated".
Continued use of the platform after any changes means you have accepted the updated policy. Contact us with any questions about the policy. For more information, you can visit our About Us page.
11 Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, you can reach us through the following:
- Live chat: 24/7 direct support — in Bengali and English
- Email: [email protected]
Our privacy team will generally review and respond to your request within 72 hours. Complex requests may take longer, but we will keep you informed at every stage of the process.