baazi Terms and Conditions

This terms and conditions document forms the legal agreement between the baazi platform and its members. By registering an account on baazi, logging in to the platform, or using any service, you are considered to have read, understood and agreed to all the terms in this document.

baazi is an entertainment-based online platform offering casino games, sports betting and other gaming services. The platform is intended solely for adults aged 21 years or older. More information about the platform's history and operations can be found on our About baazi page.

baazi reserves the right to modify or update these terms at any time. Continuing to use the platform after changes take effect means you have accepted the updated terms. It is therefore advisable to visit this page regularly.

1 Membership and Account Registration

Anyone wishing to create an account on baazi must meet the following requirements:

• You must be at least 21 (twenty-one) years of age. A national ID card or passport may be required as proof of age.
• All information provided during registration — name, date of birth, mobile number and email — must be truthful and accurate.
• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• Only one account may be operated from a single household or a single device.
• It is the member's responsibility to keep their account password secure. baazi is not liable for any misuse of an account.

baazi may request additional identity documents to verify any account. Withdrawals may be restricted until the verification process is complete.

2 Account Usage Policy

Members may use the platform for personal entertainment purposes only. Operating an account for commercial purposes or on behalf of a third party is strictly prohibited.

• Providing false information, fraud or any attempt at cheating on an account will result in immediate suspension or termination of the account.
• Using software bots, scripts or automated methods to play games or place bets is prohibited.
• Exploiting technical errors on the platform to gain an unfair advantage is not permitted. baazi reserves the right to cancel any transactions related to such incidents.
• Harassing, threatening or behaving inappropriately toward other members is completely unacceptable.

3 Financial Transactions — Deposits and Withdrawals

The following rules apply to depositing and withdrawing funds on baazi:

• The minimum deposit amount is ৳200. This limit is the same for every payment method.
• The minimum withdrawal amount is ৳800.
• Deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank).
• Withdrawal methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Withdrawal requests are generally processed within 5–30 minutes.
• Account verification must be completed before withdrawals can be made.

Bonus funds cannot be withdrawn directly. To withdraw a bonus, the specified wagering requirement must be met. Each bonus carries its own wagering requirement, detailed in the bonus section.

Funds deposited into a member's account may only be withdrawn to the payment method registered in that member's name. Withdrawals to third-party accounts are not permitted.

4 Bonuses and Promotional Offers

baazi provides various bonuses and promotional offers to members from time to time. Each offer is subject to specific terms and conditions.

Welcome Bonus: New members receive a 100% bonus on their first deposit, up to ৳8,000. To withdraw the bonus amount, you must wager 10 times the bonus amount. For example: depositing ৳1,000 adds ৳1,000 in bonus, giving a total balance of ৳2,000; to withdraw the bonus, you must wager ৳1,000 × 10 = ৳10,000.

Weekly baazi Deposit Gift: A 20% bonus on any single deposit once per week, up to ৳5,000; wagering requirement 15 times; minimum deposit ৳200.

baazi Slot Festival Bonus: A 50% bonus can be activated once on a deposit for any slot game, up to ৳8,000; wagering requirement 20 times; minimum deposit ৳200.

Cricket Season Extra Benefit: A 30% bonus on any sports bet during cricket events, up to ৳6,000; wagering requirement 18 times; minimum deposit ৳200.

• If evidence of bonus abuse through multiple accounts is found, all associated accounts will be closed and the bonuses will be forfeited.
• Bonus funds are never free cash — they become withdrawable only after the wagering requirement has been met.
• baazi reserves the right to change, suspend or cancel any promotion.

5 VIP Membership and Cashback Programme

baazi's VIP programme has three tiers: Bronze, Silver and Gold. Members move up to higher tiers based on their active gaming activity.

• Bronze: Up to 0.3% cashback per week — calculated on total losses for the week.
• Silver: Up to 0.7% cashback per week. For example: if net losses in a week are ৳20,000, cashback will be ৳20,000 × 0.7% = ৳140.
• Gold: Up to 1.0% cashback per week — the highest benefit tier.

Cashback is paid at the applicable rate on net losses, calculated by deducting total winnings from total losses for the week. The cashback funds themselves may be subject to a wagering requirement. The final decision on VIP tier assignment and changes rests with baazi.

6 Gaming Rules and Restrictions

All games available on the baazi platform — slots, live casino, sports betting, fishing games and others — have their own rules, which are described on the relevant game page or within the game itself.

• Game outcomes are determined by a Random Number Generator (RNG), which ensures fairness.
• If a game is interrupted mid-session due to a loss of network connection, the result will be determined according to server logs.
• If a technical error occurs in any game, the bets for that round may be cancelled.
• Players may set their own bet limits for specific games.

For sports betting, bets placed after an event has started will be settled according to the applicable rules. If a match is cancelled, abandoned or postponed, the applicable sports betting rules will be followed.

7 Responsible Gaming Policy

baazi always places responsible gaming as its highest priority. We believe gaming is entertainment — not a solution to financial problems.

Full information on setting limits, self-exclusion and support options can be found on the Responsible Gaming page. Members can take the following steps:

• Set daily, weekly or monthly deposit limits.
• Temporarily suspend the account for a specified period.
• Request permanent self-exclusion or account closure.
• Get guidance from the support team via 24/7 live chat or email.

If you are experiencing gaming addiction or related problems, please seek help without delay. baazi's support team provides assistance in both Bengali and English, 24 hours a day.

8 Personal Data Protection and Privacy

baazi takes the protection of members' personal data very seriously. SSL encryption technology is used on the platform to keep all data secure.

Full details of how members' data is collected, stored and used can be found on our Privacy Policy page. The key points are:

• Members' personal data is not sold to third parties.
• Payment information is stored in encrypted form.
• Cookies are used to improve the user experience.
• Members may request to view, correct or delete their personal data.

9 Mobile Application Terms of Use

baazi's Android (APK) and iOS applications are available through official channels. All provisions of these terms apply equally to use of the mobile app.

• The application must be downloaded from the official source — versions downloaded from third-party sources may pose security risks.
• The same age and account policies apply when using the app.
• All bets and transactions made through the app are governed by the same rules as the website.

10 Customer Service and Dispute Resolution

baazi's support team provides service seven days a week, twenty-four hours a day via live chat and email. Support is available in both Bengali and English.

If you have a complaint or dispute, please contact us first via live chat or email. The support team will review the issue as quickly as possible. For general questions, you may also visit our Frequently Asked Questions (FAQ) page.

For disputes relating to financial transactions, a decision will be communicated within a maximum of 30 working days from the date the complaint is submitted. baazi's decision will be considered final.

11 Limitation of Liability

Services on the baazi platform are provided on an "as is" basis. baazi will not bear any liability in the following situations:

• A game or transaction being interrupted due to loss of internet connection or a power outage.
• Delays or failures in third-party payment services.
• Loss resulting from a member disclosing account details to a third party.
• Temporary unavailability of the service due to circumstances beyond baazi's control.

In any situation, baazi's maximum liability is limited to the actual balance present in the member's account.

12 Changes to Terms and Termination

baazi reserves the right to modify, add to or cancel these terms at any time. Where changes are significant, baazi will endeavour to notify members via email or live chat.

Continuing to use the platform after updated terms take effect will be considered as the member's agreement to the new terms. If a member does not agree to the new terms, they may request account closure.

Any dispute or claim arising from these terms, including decisions regarding applicable law and jurisdiction, falls within baazi's jurisdiction.